Thursday, September 16, 2021

Information and Communication Technology Unit

The Information & Communication Technology (ICT) Unit manages the technological development of the Division. The Unit services all other Units of the Division, Tobago Library Services, all schools (ECCE, primary and secondary) and other stakeholders.

VISION

To collaborate with all Units and stakeholders of the Division to identify technological challenges and provide solutions for the re-engineering and automation of processes to realize greater efficiency.

DUTIES AND RESPONSIBILITIES

The responsibilities of the ICT team are categorized into three (3) distinct functions namely:

      • Infrastructural and technical development and support
      • Application development, data analysis and end-user support
      • Payroll processing

SPECIFIC DUTIES

      • To plan, organize and manage the development, operation and maintenance of the ICT resources and infrastructure of the Division
      • To develop and implement ICT policies aligned with the ICT Strategic Plan of the Division
      • To administer, deploy, support and maintain the network and telecommunication infrastructure and ICT equipment, inclusive of both hardware and software
      • To identify and analyse operational data to meet the information needs of stakeholders
      • To address the information needs of the Division
      • To design, develop and deliver software applications and ICT services to satisfy stakeholder needs
      • To provide training to key stakeholders on specified information systems

SITE-BASED TECHNICAL SUPPORT

An IST Technician is assigned to each secondary school and the Scarborough Library facility. They are the first point of support for all ICT issues.

Technical support to ECCE and primary institutions is scheduled periodically. Should an issue arise however, the Technicians are on call.

CONTACT INFORMATION

For all technical support email: ictservicedesk@thadeie.gov.tt

For managerial support at the Division 

Mr. Kurtis Baptiste

Email: kurtis.baptiste@thadeie.gov.tt

Telephone Contact: (868) 299-0781 ext. 3045

 

Mrs. Mauricia Edwards-Thomas

Email: mauricia.edwards@thadeie.gov.tt

Telephone Contact: (868) 299-0781 ext. 3126